Refunds are up to the discretion of Natures Quest. Refunds are generally able to be made if the refund has been requested and noted before the item has been packed for delivery. If your item is damaged or you have received the wrong item, please see the Damages and Issues policy.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact email: firstname.lastname@example.org
Phone: 08 8382 6005